Returns & Exchanges

At LUXIAOJUN, we want you to be fully satisfied with your professional lifting gear, which is why we offer a 30-day return window for unused items in their original packaging. Please note that certain heavy equipment and clearance items may be subject to specific restocking conditions.

1

Initiate Your Request

Log into our returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack the items in their original boxes, ensuring all tags are attached and protective wrapping is intact to avoid damage during transit.

3

Ship the Gear

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Quality Inspection & Refund

Once our warehouse team verifies the condition of the equipment, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing